Customer Success Manager
About Us
At Campaignswell, we're revolutionizing marketing analytics with our AI-powered predictive platform tailored for apps, games, and e-commerce businesses. Our cutting-edge technology delivers precise lifetime value (LTV) predictions within hours, empowering clients to scale their advertising efforts confidently. By seamlessly integrating product and marketing analytics into a unified dashboard, we provide actionable insights that drive growth and profitability. Founded in 2023 and headquartered in San Francisco, our dynamic team is committed to transforming the marketing landscape through innovation and data-driven strategies.
We're looking for a Customer Success Manager who's excited to build models that ship, not just models that impress.
The Role
As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of mid-market and enterprise customers. You'll be the person they trust to help them get real value from Campaignswell from onboarding through to renewal and expansion.
This isn't a reactive support role. You'll be proactive, strategic, and commercial, spotting opportunities to deepen engagement before problems arise, and turning happy customers into advocates.
Responsibilities
- Own a portfolio of accounts, managing the full customer lifecycle from onboarding to renewal.
- Build strong relationships with key stakeholders from day-to-day users to executive sponsors.
- Lead structured onboarding and training programmes that set customers up for early success.
- Monitor product adoption and health metrics, and intervene proactively when customers are at risk.
- Run regular business reviews (QBRs/EBRs) that clearly demonstrate ROI and align on goals.
- Identify upsell and expansion opportunities and work closely with Account Executives to close them.
- Serve as the voice of the customer internally feeding insights to Product, Marketing, and Sales.
- Contribute to CS team resources: playbooks, onboarding materials, and best practice guides.
Requirements
- 2–4 years in a Customer Success, Account Management, or similar client-facing SaaS role.
- Genuine curiosity about marketing technology and how our customers use it.
- Comfortable working with data you can pull a report, spot a trend, and turn it into a story.
- Strong communication skills; you can adapt your style from a hands-on analyst to a C-suite exec.
- Organized and process-driven, but flexible enough to handle the unexpected.
- Experience in marketing, adtech, or campaign analytics platforms.
Nice to Have
- Familiarity with tools like Salesforce, HubSpot, Gainsight, or ChurnZero.
- Experience working in a high-growth or early-stage SaaS environment.
What We Offer
- Competitive salary + performance bonus.
- Fully remote with flexible working hours.
- Home office stipend and learning & development budget.
- 25 days holiday (+ local public holidays).
- Regular team offsites and a culture that actually lives its values.
Campaignswell is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team. If you're passionate about helping brands grow through smarter data and love collaborating across disciplines to deliver impact, we’d love to hear from you!
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